I called Osburn and spoke with a very friendly man (Jack). I asked him if there were heat shields in stock? Our call dropped and Jack called me back in under 10 seconds. When he called back he explained he did not have access to stock info but gave me a phone number to the warehouse and the ext#. I called and got another great guy (missed his name) The ware house guy ask me for the part number. He looked up the part and said we have 13 in stock. I asked about order turn around time. He said once the order is received they pull the stock, and ship, the item goes thru customs and at the end of the day my order would get here in about a week. My experience with Osburn customer service is 5 stars+. I am having my Soho woodstove installed soon. I will post again and provide a review of the product.
I spent $1500 on a fireplace insert I bought online which did not include the face plate $100+ more, then trim kit 3 little metal pieces $70. Shipping hassles had to sent pictures to prove they made a mistake. The manual was incomplete and poorly produced had to go to web site to complete. Still don't see how you attach round trim parts. The fan box is multi directional which means that you end up with holes on one side with no plugs or cover. The quality is cheap like made in Vietnam stuff. Overall a mistake . If I had seen the thing in a store I would have not bought it.
Osburn is a Canadian Store based in Saint-Augustin-de-Desmaures, Quebec. Osburn is located at 250 Rue de Copenhague, Saint-Augustin-de-Desmaures, QC G3A 2H3, Canada.
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